Globluum Music Player Help & Support

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How can we help?

From charging issues to firmware updates, from Bluetooth pairing to file transfers — find the answers you need below.Or contact us directly. We reply within 48 hours.

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SU9 Android Streaming Music Player with Bluetooth & WiFi, 4" Touchscreen MP3/MP4 Player

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SU9 Android Streaming Music Player with Bluetooth & WiFi, 4" Touchscreen MP3/MP4 Player

Regular price $79.99 USD

Regular price Sale price $79.99 USD

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SU3 Safe Kids MP3 Player with Parental Controls. Supports Spotify Kids, Apple Music, Audible, Kindle. Great Gift for Kids.

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SU3 Safe Kids MP3 Player with Parental Controls. Supports Spotify Kids, Apple Music, Audible, Kindle. Great Gift for Kids.

Regular price $69.99 USD

Regular price Sale price $69.99 USD

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SU5 Digital Music Player for Kids, 4" Full Touch Screen MP4 with Spotify, Spotify Kids, Google Play, Audible and Speaker.

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SU5 Digital Music Player for Kids, 4" Full Touch Screen MP4 with Spotify, Spotify Kids, Google Play, Audible and Speaker.

Regular price $59.99 USD

Regular price Sale price $59.99 USD

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SU7 Digital Audio player with Bluetooth & Wi-Fi, mp3 Music player with Spotify, Pandora, Tidal, Deezer, Audible, Kindle and Speaker.

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SU7 Digital Audio player with Bluetooth & Wi-Fi, mp3 Music player with Spotify, Pandora, Tidal, Deezer, Audible, Kindle and Speaker.

Regular price $69.99 USD

Regular price Sale price $69.99 USD

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How can we help?

☘️Can You Use Hoopla on an MP3 Player?

☘️How to Switch Audio Tracks in Videos (Multi-Language)

☘️Can I resume video playback after my MP3 player shuts down?

☘️How do I fast forward or rewind a video on my MP3 player?

☘️How to Transfer Files Without QR Code on MP3 Player

☘️Can I Install Apps on My Globluum MP3 Player? (SU3, SU5, SU7 & SU9)

☘️Why Are Songs Not Showing in HiBy Music on My MP3 Player?

☘️Bluetooth Headphones Keep Disconnecting from MP3 Player (Fix Guide)

☘️How to Show Lyrics on Globluum MP3 Player (HiBy Music App)

☘️How to manage custom playlists to remove songs, rename or delete playlists?

☘️How to add songs to playlists in HiBy Music?

☘️How to Create a Personal Playlist on HiBy Music App?

☘️How to Install Radio Paradise on Your Music Player？

☘️Can I set my SD card as “internal storage”?

☘️ How do I manage files and folders (Select, Move, Copy, Add to Playlist)?

SU9 Android Streaming Music Player with Bluetooth & WiFi, 4" Touchscreen MP3/MP4 Player

SU9 Android Streaming Music Player with Bluetooth & WiFi, 4" Touchscreen MP3/MP4 Player

SU3 Safe Kids MP3 Player with Parental Controls. Supports Spotify Kids, Apple Music, Audible, Kindle. Great Gift for Kids.

SU3 Safe Kids MP3 Player with Parental Controls. Supports Spotify Kids, Apple Music, Audible, Kindle. Great Gift for Kids.

SU5 Digital Music Player for Kids, 4" Full Touch Screen MP4 with Spotify, Spotify Kids, Google Play, Audible and Speaker.

SU5 Digital Music Player for Kids, 4" Full Touch Screen MP4 with Spotify, Spotify Kids, Google Play, Audible and Speaker.

SU7 Digital Audio player with Bluetooth & Wi-Fi, mp3 Music player with Spotify, Pandora, Tidal, Deezer, Audible, Kindle and Speaker.

SU7 Digital Audio player with Bluetooth & Wi-Fi, mp3 Music player with Spotify, Pandora, Tidal, Deezer, Audible, Kindle and Speaker.

Country/region

How can we help?

☘️Can You Use Hoopla on an MP3 Player?

☘️How to Switch Audio Tracks in Videos (Multi-Language)

☘️Can I resume video playback after my MP3 player shuts down?

☘️How do I fast forward or rewind a video on my MP3 player?

☘️How to Transfer Files Without QR Code on MP3 Player

☘️Can I Install Apps on My Globluum MP3 Player? (SU3, SU5, SU7 & SU9)

☘️Why Are Songs Not Showing in HiBy Music on My MP3 Player?

☘️Bluetooth Headphones Keep Disconnecting from MP3 Player (Fix Guide)

☘️How to Show Lyrics on Globluum MP3 Player (HiBy Music App)

☘️How to manage custom playlists to remove songs, rename or delete playlists?

☘️How to add songs to playlists in HiBy Music?

☘️How to Create a Personal Playlist on HiBy Music App?

☘️How to Install Radio Paradise on Your Music Player？

☘️Can I set my SD card as “internal storage”?

☘️ How do I manage files and folders (Select, Move, Copy, Add to Playlist)?