Refund Policy

1.1 Return terms and conditions

• 30-day no-reason return: Within 30 days from the date of receipt, you may request the return of your product package (core device and basic accessories) and receive a full refund.

• Return condition requirements: The returned package must be in its original condition and fully functional. All original packaging (accessories and manuals) must be included.

• Package integrity: Basic accessories purchased together with the core device are part of the package and cannot be returned or refunded separately.

• Damage or missing components: If a returned item is found to be damaged, missing components, or severely damaged in packaging, Globluum reserves the right to deduct a portion of the refund based on the specific circumstances.

• Data processing: If core devices store user data, data should be erased before return. After receiving the returned device, Globluum will perform a factory reset to clear all personal data.

1.2 Refund process

Please contact Globluum@outlook.com to submit your return request and provide:

• Order number

• Product SN (Serial Number)

After customer service review, you will be provided with the return address and operation instructions.

After receiving and verifying the product, Globluum will process the refund within 5-10 business days (depending on bank processing speed).

1.3 Returnless solution

• If it is inconvenient for you to return the product, or if you cannot return it for other reasons approved by customer service, you may choose to keep the core device.

• In this case, Globluum reserves the right to perform necessary management of the core device, including but not limited to closing ongoing service authorization to the order, restoring the device to an unactivated state, or unbinding the device from the account, to ensure complete and compliant after-sales processes.

• After the above procedures, we will arrange a refund or compensation of any kind based on the specific circumstances.