Globluum Music Player Troubleshooting & Support

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From charging issues to firmware updates, from Bluetooth pairing to file transfers — find the answers you need below.Or contact us directly. We reply within 48 hours.

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SU9 Android Streaming Music Player with Bluetooth & WiFi, 4" Touchscreen MP3/MP4 Player

SU9 Android Streaming Music Player with Bluetooth & WiFi, 4" Touchscreen MP3/MP4 Player

Regular price $79.99 USD

Regular price Sale price $79.99 USD
SU3 Safe Kids MP3 Player with Parental Controls. Supports Spotify Kids, Apple Music, Audible, Kindle. Great Gift for Kids.

SU3 Safe Kids MP3 Player with Parental Controls. Supports Spotify Kids, Apple Music, Audible, Kindle. Great Gift for Kids.

Regular price $69.99 USD

Regular price Sale price $69.99 USD
SU5 Digital Music Player for Kids, 4" Full Touch Screen MP4 with Spotify, Spotify Kids, Google Play, Audible and Speaker.

SU5 Digital Music Player for Kids, 4" Full Touch Screen MP4 with Spotify, Spotify Kids, Google Play, Audible and Speaker.

Regular price $59.99 USD

Regular price Sale price $59.99 USD
SU7 Digital Audio player with Bluetooth & Wi-Fi, Music player with Spotify, Pandora, Tidal, Deezer, Audible, Kindle and Speaker.

SU7 Digital Audio player with Bluetooth & Wi-Fi, Music player with Spotify, Pandora, Tidal, Deezer, Audible, Kindle and Speaker.

Regular price $69.99 USD

Regular price Sale price $69.99 USD

Item added to your cart

How can we help?

☘️How to Track Your Child‘s School Arrival with Globluum Player & Find Hub

☘️Why does a new SD card need to be formatted in the player first instead of on a computer?

☘️Why can I only charge with an A to C cable, not a C to C cable?

☘️How to Loop 2–3 Songs for Sleep?

☘️Why won’t my computer created playlist work on my music player?

☘️German diacritical marks (ä, ö, ü, ß) appear as Chinese characters – how to fix?

☘️How do I transfer music and videos to my device?（Windows & Mac）

☘️ Does the device collect children’s data? Is privacy protected?

☘️ Does the player have parental controls to manage usage?

☘️ Is there a sleep timer?

☘️ Can my child install new apps?

☘️ Does it have a built‑in speaker? How’s the sound quality?

☘️ Can it play local files without internet?

☘️ How do I transfer files from a Windows computer to my MP3 player?

☘️ How to transfer files from a Mac to an MP3 player?

☘️ Transfer Files Between Your Phone and Your Player Using Send Anywhere

☘️ How to Transfer Files from Computer to your Player via Send Anywhere (Browser Method)

☘️ How to Connect Bluetooth Headphones or Speakers to Players (SU3 / SU5 / SU7 / SU9)

☘️ How to Ensure Successful WiFi Connection on Players (SU3 / SU5 / SU7 / SU9)

☘️ How to Securely Insert and Use an SD Card in Players (SU3 / SU5 / SU7 / SU9)

SU9 Android Streaming Music Player with Bluetooth & WiFi, 4" Touchscreen MP3/MP4 Player

SU9 Android Streaming Music Player with Bluetooth & WiFi, 4" Touchscreen MP3/MP4 Player

SU3 Safe Kids MP3 Player with Parental Controls. Supports Spotify Kids, Apple Music, Audible, Kindle. Great Gift for Kids.

SU3 Safe Kids MP3 Player with Parental Controls. Supports Spotify Kids, Apple Music, Audible, Kindle. Great Gift for Kids.

SU5 Digital Music Player for Kids, 4" Full Touch Screen MP4 with Spotify, Spotify Kids, Google Play, Audible and Speaker.

SU5 Digital Music Player for Kids, 4" Full Touch Screen MP4 with Spotify, Spotify Kids, Google Play, Audible and Speaker.

SU7 Digital Audio player with Bluetooth & Wi-Fi, Music player with Spotify, Pandora, Tidal, Deezer, Audible, Kindle and Speaker.

SU7 Digital Audio player with Bluetooth & Wi-Fi, Music player with Spotify, Pandora, Tidal, Deezer, Audible, Kindle and Speaker.

Country/region

How can we help?

☘️How to Track Your Child‘s School Arrival with Globluum Player & Find Hub

☘️Why does a new SD card need to be formatted in the player first instead of on a computer?

☘️Why can I only charge with an A to C cable, not a C to C cable?

☘️How to Loop 2–3 Songs for Sleep?

☘️Why won’t my computer created playlist work on my music player?

☘️German diacritical marks (ä, ö, ü, ß) appear as Chinese characters – how to fix?

☘️How do I transfer music and videos to my device?（Windows & Mac）

☘️ Does the device collect children’s data? Is privacy protected?

☘️ Does the player have parental controls to manage usage?

☘️ Is there a sleep timer?

☘️ Can my child install new apps?

☘️ Does it have a built‑in speaker? How’s the sound quality?

☘️ Can it play local files without internet?

☘️ How do I transfer files from a Windows computer to my MP3 player?

☘️ How to transfer files from a Mac to an MP3 player?

☘️ Transfer Files Between Your Phone and Your Player Using Send Anywhere

☘️ How to Transfer Files from Computer to your Player via Send Anywhere (Browser Method)

☘️ How to Connect Bluetooth Headphones or Speakers to Players (SU3 / SU5 / SU7 / SU9)

☘️ How to Ensure Successful WiFi Connection on Players (SU3 / SU5 / SU7 / SU9)

☘️ How to Securely Insert and Use an SD Card in Players (SU3 / SU5 / SU7 / SU9)