Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at globluum@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at globluum@outlook.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at globluum@outlook.com.

1.1 Return terms and conditions

  • 30-day no-reason return: Within 30 days from the date of receipt, you may request the return of your product package (core device and basic accessories) and receive a full refund.

  • Return condition requirements: The returned package must be in its original condition and fully functional. All original packaging (accessories and manuals) must be included.

  • Package integrity: Basic accessories purchased together with the core device are part of the package and cannot be returned or refunded separately.

  • Damage or missing components: If a returned item is found to be damaged, missing components, or severely damaged in packaging, Globluum reserves the right to deduct a portion of the refund based on the specific circumstances.

  • Data processing: If core devices store user data, data should be erased before return. After receiving the returned device, Globluum will perform a factory reset to clear all personal data.

1.2 Refund process

Please contact Globluum@outlook.com to submit your return request and provide:

  • Order number

  • Product SN (Serial Number)

After customer service review, you will be provided with the return address and operation instructions.

After receiving and verifying the product, Globluum will process the refund within 5-10 business days (depending on bank processing speed).

1.3 Returnless solution

  • If it is inconvenient for you to return the product, or if you cannot return it for other reasons approved by customer service, you may choose to keep the core device.

  • In this case, Globluum reserves the right to perform necessary management of the core device, including but not limited to closing ongoing service authorization to the order, restoring the device to an unactivated state, or unbinding the device from the account, to ensure complete and compliant after-sales processes.

  • After the above procedures, we will arrange a refund or compensation of any kind based on the specific circumstances.